How Malls Run Campaigns Today
Premium Shoppers do not Participate
Participation in campaigns is no less than a torture. For your high-end customers queuing up to participate is not feasible. Typically, bottom feeders participate in these campaigns.
Value of Data Gathered is ZERO
Malls end up gathering data in hand written format and then move this data to Excel sheets. The accuracy of this data and value is practically ZERO. The data entry mechanisms are not stringent. Secondly, the data is not maintained across multiple campaigns.
Very Low Participation Rates
As the barrier to participate is so high; typically:
- Queue up for customer service
- Get the forms to fill in
- Borrow a pen to fill in the forms
- Then drop the forms in a box
Most of your premium decide not to go through this user journey.
Spend Again to Attract same footfall
Since, Malls do not gather data on their existing foot fall; according to studies; 40% of your marketing budget is spent attracting the same foot fall. Why do that when you can reach them in their pocket.
With Malican; Things change radically
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